TERMS AND CONDITIONS

Terms of sale 

We are Violet Wolves, a company registered in England under company number 17987 67937  ("we, "us" and/or "Violet Wolves") and we operate the following website www.violetwolves.com
Our registered office and main trading office address is 50 AUSTHORPE ROAD, LEEDS, UNITED KINGDOM LS15 8DX.
 
This page tells you the legal terms and conditions ("Terms") on which we sell any items on this site ("Items") to you. Please note these Terms only apply to the purchase of items on this site.
 
Please read these Terms carefully and make sure that you understand them before ordering any items from this site. Please note that before placing an order you will be asked to agree to these Terms. By placing an order you confirm your acceptance of these Terms.
 
You should print a copy of these Terms or save them to your computer for future reference.
 
We amend these Terms from time to time. Every time you wish to order items, please check these Terms to ensure you understand the terms which will aplly at that time.
 
We reserve the right to amend these Terms from time to time. These Terms were most recently updated on 18 february 2016.
 

How the contract is formed between you and us

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order.
 
Please take the time to check the details of your order at each page of the order process and before clicking "confirm and pay" as you will not be able to make any changes to your order after this point.
 
After you place an order by clicking "confirm and pay", you will receive an e-mail from us acknowledging that we have received your order. We then send you an email that confirms that the Items have been despatched ("Despatch Confirmation")
 
Please note Items are subject to availability. As there is a delay between the time when the order is placed and the time when the order is processed, the stock posistion relating to particular Items may change. If an Item becomes out of stock we will notify you as soon as possible and you will be refunded where we have already taken payment.
 
We reserve the right to refuse an order for example if the Item you have ordered is unavailable or out of stock, if we are unable to obtain authorisation of payment, if there is an error in the product information including price or promotion or if we suspect fraudulent activity.
 
If we are unable to supply you with an Item in these circumstances we will inform you of this by e-mail. If you have already paid for the Items, we will refund you the full amount including any delivery costs charged as soon as possible.
 

Items on the site

The images of the Items on the site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Items. The Items may vary slightly from those images.

All sizes and measurements of the Items are approximate, however we do make every effort to ensure they are accurate as possible. 

We take all reasonable care to ensure that all details, descriptions and prices of Items are as accurate as possible. We reserve the right to refuse orders where information about Items has been mis-published, including without limitation prices and promotions.

We take all resonable care to ensure that the prices of Items are correct at the time when the relevant information is entered onto the site. 

Prices for Items may change from time to time without notice. However, these changes will not affect orders that have already been despatched.

The price of an Item does not include delivery and returns charges. You will be provided with details of our delivery charges during the order process. You can also see our delivery options and charges on our Delivery and Returns Details page. 

Please note that whilst we take utmost care in ensuring the content on this site (including descriptions of the terms and associated services such as shipping, payment terms, offers and promotions and delivery timescales) are accurate this site may at times contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Where this affects   an order that you have already placed we will notify you of the error if it will impact upon your order. In this regard, we reserve the right not to fulfil any orders that you have placed based on information on this site that may contain errors or inaccuracies.

 

Payment 

You can pay for Items on this site using the following payment options: Mastercard and Visa Credit cards, Maestro, Delta, Solo or Electron debit cards, American Express charge cards and PayPal. 

You an pay for Items in any of the following currencies: Pound Sterling, US dollars,New Zealand Dollars, Canadian Dollars, Australian Dollars, Euros, Dansish Krona, Swedish Kroner, Norwegian Krone, Hong Kong Dollars, Singapore Dollars and swiss Francs.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified as soon as possible. 

All payments will be made through PayPal gateway.

All Items ordered remain our property until we receive full payment from you.

Delivery

You will be given various options for delivery of Items during the order process. The options Available to you will vary depending on where you are ordering from. To get specific details of delivery options please see our Delivery and Returns policy. 

Delivery charges will be applied in addition to the prices for the Items you are purchasing. The amount of the delivery charge will depend on delivery option you have chosen.

Please note that in addition to the Items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local custom office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes the order is returned to us, we will require you to pay any costs that we have incurred as a consequence.

You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of the recipient. We cannot be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.

We will take every effort to deliver your order within estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside of our control for example, meterial shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand. Please note delivery of your order may take longer during sale or other busy periods.

We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year's Day. On these dates, delivery will take longer than usual. Please allow an extra working day (i.e Monday-Friday, excluding Saturdays, Sundays and public holidays) for each of these days when calculating the estimted delivery date when choosing your delivery option.

 

Returns

If you change your mind about any Items purchased you can return them to us within 14 days of the order being delivered to you, provided:

1. the Items are unworn and unwashed (and there are no signs of transfer of any make-up or other stains);

2. if shoes the Items are unworn and show no signs of wear;

3. the items have all tags attatched and are returned with correct despatch and order information.

We will refund the price you paid for the Items taking into account any discounts or promotions applied when you purchased the Items. All refunds will be made using the same method of payment you used to purchase the Items. 

You will be responsible for returning the Items to us including the cost of returning the Items. You should return the Items in their original packaging where possible and obtain proof of postage just incase the item is lost on it's way back to us. 

The above does not affect your statutory rights.