DELIVERY AND RETURNS
Most of our items are sent tracked via royal mail and require a signiture on arrival.
If you opt for collection from our HQ location (see site map) You will be sent an email with a time frame of when you can collect your items. This service is available monday - friday.
UK STANDARD DELIVERY: £4.65
This is a tracked service and arrives in 2-3 working days but may take longer during the busy periods. This service covers all of the UK including highlands & islands.
UK next day DELIVERY: £6.35
This is a tracked service and arrives the next working day after dispatch. This service is available monday to friday to mainland on all orders made before 2.30pm UK only.
Ireland DELIVERY: £5.95
This is a tracked service and arrives within 3-5 working days.
Europe & Worldwide DELIVERY: £6.95
This service usually arrives with 7 working days.
If you have any questions about delivery or your countries postal option is not available please conatct us via our facebook page www.facebook.com/violetwolves1
alternatively send us an email at email@example.com
What is our returns policy?
* Items must be returned within 14 days of delivery.
* Items must be unworn unwashed with all Violet Wolves labels and tags still attatched.
* You take good care avoiding the transfer of makeup.
* Return costs are currently at the expense of the customer (unless the item is faulty) which we will then send a replacement and cover the cost of the return.
* You must obtain proof of postage just incase the item is lost on its way back to Violet Wolves. Failure to do so may result in us being unable to process your return.
* We reserve the right not to refund you if you return an item to us outside of our returns poilicy.
* Please enclose your order form within your returned parcel with your name and order number on and return to the address below.